Cancellation and Refund Policy

You may request cancellation from the relevant order screen or support channel before fulfilment begins. Cancellation is not guaranteed once goods have shipped, a provider has started work, or a digital or time-sensitive service has been delivered.

Contact support promptly after delivery with your order number, a description of the issue, and clear photographs where relevant. Keep the product and packaging until the review is complete. Perishable, customized, used, or opened goods may be ineligible unless defective or incorrectly supplied.

If a booked service was not delivered as agreed, report the issue with the service request number. We may verify the work with the provider and offer completion, correction, account credit, or an eligible refund depending on the circumstances.

Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing times vary. Delivery, installation, or payment fees may be non-refundable when already incurred, except where applicable law requires otherwise.

This policy does not reduce any mandatory rights available under applicable consumer law. Product- or provider-specific terms shown before purchase may add to this policy but cannot remove rights that the law guarantees.